German Customer Support Agent

Main Responsebilities

• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
• Refer unresolved customer grievances to designated departments for further investigation.
• Outbound calling.
• Report any errors on site to correct department/3rd party provider.
• Assist the customer’s queries via chat, email, telephone.
• Provide explanations to customers about products/site/policies.
• Inform customer of deals and promotions.
• Update customer account/details with necessary information when needed.
• Being available for the customer queries.
• Deliver a high level of customer service to customers.